Privacy Policy
Last updated: 15 September 2026
This privacy policy explains how NORLIUM LTD, trading as Norlium Technology, collects, uses and protects personal information when you contact us, use our website or enquire about our services.
1. Who we are
NORLIUM LTD is a company registered in England and Wales under company number 17453791.
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Email: contact@norlium.co.uk
2. Information we may collect
Depending on how you interact with us, we may collect:
- your name;
- your email address;
- your telephone number, if you provide it;
- your business or organisation name, if relevant;
- details you provide about your enquiry or requested service;
- correspondence between you and Norlium;
- technical information required for the secure operation of the website.
Please do not send passwords, payment-card details or other sensitive information through general website enquiry messages.
3. How we use your information
We may use personal information to:
- respond to enquiries;
- provide quotations and information about requested services;
- take steps requested by you before entering into a contract;
- provide and manage services you purchase from us;
- maintain appropriate business and accounting records;
- protect our website, systems and services against misuse or security threats;
- comply with legal or regulatory obligations.
4. Lawful bases
We process personal information only where we have a lawful basis. Depending on the circumstances, this may include:
- Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
- Legal obligation: where we need to retain or use information to comply with applicable law.
- Legitimate interests: where necessary for reasonable business purposes such as responding to enquiries, maintaining security and managing our business, provided those interests are not overridden by your rights and interests.
- Consent: where we specifically ask you to consent to a particular use of your information.
5. Sharing information
We do not sell personal information.
We may share limited personal information with trusted service providers where necessary to operate our business, website, communications, hosting, accounting or other supporting services. We may also disclose information where required by law.
When you submit an enquiry through our website, the information you provide is processed using Formspark, a third-party form-processing service used to receive and deliver website enquiries to Norlium. This may include your name, email address, telephone number, company name, selected service and the information included in your enquiry.
6. International transfers
Some technology service providers may process information outside the United Kingdom. Where this occurs, we will take appropriate steps required by applicable data-protection law to protect personal information.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining required business records and meeting legal, accounting or regulatory requirements.
Information that is no longer required will be deleted or securely disposed of where appropriate.
8. Your rights
Depending on the circumstances, UK data-protection law may give you rights relating to your personal information, including rights to access, correct or erase information, restrict or object to certain processing, and request data portability where applicable.
You may also withdraw consent where our processing is based on consent.
To exercise a privacy right, contact contact@norlium.co.uk.
9. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can investigate.
You also have the right to complain to the UK Information Commissioner's Office (ICO).
10. Cookies
Our use of cookies and similar technologies is explained in our Cookie Policy.
11. Changes to this policy
We may update this policy when our website, services or legal obligations change. The latest version will be published on this page.